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FAQs

 

What is a Bath Bomb? 

It's mixtures of dry ingredients that are hard packed, which effervesce when wet. They are used to add oils, butters, color, bubbles and in some cases herbs to bath water.

Will it stain myself and my tub? 

AQUA HAUS CO. only uses Federally Batched and Certified Cosmetic Water Soluble Dyes (meaning they have undergone FDA safety and standard testing and approval)

Holding and crushing the Bath Bomb will increase your risk of staining. If your hands are stained, it will fade very quickly. A regular run in the wash should lift if any fabric staining. Staining of your tub is almost NEVER actual staining but rather color build up on soap scum. The age of your tub does play a role too, as well as what its made out of: Acrylic, fiberglass or coated in ceramic, paint, porcelain. Be sure you are only using bath products in a clean build-up free tub. Any left over color or residue will rinse away easily.

Do I have to take a shower or rinse after using a Bath Bomb?

No, you don't have to rinse off or shower after using a Bath Bomb, unless you feel like it, after perhaps using a darker colored one. 

How long can I keep a Bath Bomb before using? 

It is my recommendation to use your bath bomb within 6 months for optimal freshness. Although still good for up to a year. Why wait? the oils will dry out and become less fragrant with time. Each Bath Bomb is shrink wrapped to preserve fragrance and freshness, unfortunately its not 100% air tight- With that said Please store in a cool dry place, away from direct sunlight.(Color can fade due to UV rays.) Some very humid climates may see a slower "fizz" reaction- This is due to humidity saturation creating microscopic activation of your bath bomb.

Allergen Information:

Please review Ingredients list carefully. The list of Ingredients used is on every product page. Please do not use product if you have an allergy to any of the listed ingredients. Use at your own risk. If you have any symptoms of allergic reaction, immediately discontinue use and seek medical attention.

WARNINGS:

  • FOR EXTERNAL USE ONLY.
  • Oils and butters used in products may cause the tub to become slippery, please use extra caution getting in and out of your tub.
  • Do not use if pregnant or breastfeeding.
  • Do not use on broken skin or open wounds.
  • Do not use if you are allergic to any of the ingredients.
  • Do not leave children unattended while bathing.
  • Keep out of reach of children, our products smell amazing and are not for ingestion.
  •  Use products as directed. DO NOT use a Shower Steamer as a Bath Bomb. 
  •  Do not use Shower Steamer with children in shower under the age of 3 years old. (Their underdeveloped lungs/ eyes can be overwhelmed by the Menthol aroma)

What are Phthalates and Nitro Musk? 

ALWAYS DO YOUR OWN RESEARCH, But AQUA HAUS CO. has made a commitment to NOT use Fragrance Oils that contain Phthalates and or Nitro Musk in our products. 

When will I get my stuff? 

You will always receive a tracking number to the email address you provided us. You can also track your order by going into "My Account" section. We aim to have all orders shipped within 3 - 4 business to you. The processing times during SALES or peak Seasons may take longer. We will always update via email and our Social Media if any shipping disruptions occur.

What is Route? 

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience: Route+

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. Purchased Route+ and need to file a claim? File here The Route App (Free) The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

 What if my order never arrives or is stolen? 

To protect your order against loss or theft, ADD Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

 What if my order is damaged? 

To protect your order against damage that occurred during shipping, ADD Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at sales@aquahausco.com and we will be happy to work with you to remedy the situation. 

What do I get when I insure my order with Route+? 

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

 How do I file a claim for my lost, stolen or damaged order? 

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

Does Route+ cover stolen items?

 Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds

Is Route a licensed insurance company? 

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

How do I change or Cancel my order? 

Unfortunately we do not accept order cancelations or changes to the order once its processed.